IT SERVICE SUPPORT (ITSS) |
|
Format |
Classroom |
Duration |
5.0 Day(s) |
Description |
Further course for the ISEB/EXIN examination trains operations staff to implement a structured approach to the provision of high-quality IT services. ITSME a prerequsite. |
Audience |
Senior systems operations staff who are responsible for taking decisions affecting IT Service Support, and who wish to implement a structured, quality approach to the provision of IT services. |
Prerequisites |
The IT Service Management Essentials (ITSME) Certificate. |
Objectives |
o Develop knowledge of each of the ITIL Service Management functions associated with Service Support, and their relationship to each other o Develop a professional approach to Service Management, managing changes in a cost effective manner, while maintaining quality services in accordance with ISO9001 o Assist people seeking a formal qualification in managing their IT infrastructure. |
Contents |
o Configuration management o Help desk o Problem management o Change management o Software control and distribution. |
