IT SERVICE DELIVERY (ITSD) |
|
Format |
Classroom |
Duration |
5.0 Day(s) |
Description |
Seeking the Certificate in IT Infrastructure Management - Service Management Formal course sets out the basic topics of service level, availability, capacity, and cost management, and contingency planning. |
Audience |
Senior systems operations staff who are responsible for taking substantial decisions affecting IT Service Delivery, and who wish to implement a structured, quality approach to the provision of IT services. |
Prerequisites |
The IT Service Management Essentials ITSME Certificate and ITSS Certificate. |
Objectives |
o Develop knowledge of the ITIL Service Management functions associated with Service Delivery, and their relationship with each other o Develop a professional approach within Service Management, managing changes in a cost effective manner, while maintaining quality services in accordance with ISO9001 o Assist people seeking a formal qualification in managing their IT infrastructure. |
Contents |
o Service Level management. o Availability management. o Capacity management. o Contingency planning. o Cost management. |
